Last updated: 31/10/2025
Garage Doors Telford (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, request services, or otherwise interact with us.
By using our website or providing us with personal information, you accept the practices described in this policy.
We may collect the following categories of personal data:
| Category | Examples | How it’s collected |
|---|---|---|
| Contact information | Name, address, telephone number, email address | When you request a quote, send an inquiry, submit a contact form, or book a service |
| Service information / project details | Details about your garage door, property, preferences, photographs | Provided by you in communications, forms, or during on-site assessments |
| Technical / website use data | IP address, browser type, pages you visit, time stamps, referring/exit pages | Automatically via cookies and server logs when you use our website |
| Communication data | Correspondence you send us (emails, messages), feedback, testimonials | From emails, forms, telephone or other contact channels |
| Marketing & preferences | Your preferences regarding how we contact you, your newsletter subscription status | When you opt in or provide these details |
We will use your data for the following purposes:
To provide and manage our services
Processing your inquiries, providing quotes, scheduling and executing installations, repairs, and servicing.
Carrying out assessments or site visits.
Basis: performance of a contract or taking steps prior to entering into a contract.
To communicate with you
Responding to your requests, sending confirmations, updates, invoices, or reminders.
Handling complaints or queries.
Basis: legitimate interests (efficient business operations, customer support) or to fulfil a contract.
To send marketing and promotional communications
We may send you information about our products, promotions, or events (provided you have opted in where required).
We may tailor offers to your preferences.
Basis: consent (where required) or legitimate interest (if you have an ongoing relationship and have not opted out).
To improve our website and services
Analytics on site usage, performance, and trends.
Detecting and preventing fraud or misuse.
Basis: legitimate interests (to maintain, secure, and enhance our site and offerings).
Legal, tax and regulatory compliance
Recordkeeping for VAT, accounting, audits, regulatory or legal obligations.
Responding to lawful requests by public authorities.
Basis: legal obligation.
We use cookies and similar technologies to:
Remember your preferences and settings.
Collect analytics about usage of our website (e.g. pages visited, duration).
Enable functionality (e.g. forms, login, chat).
You can control or block cookies via your browser settings. However, disabling certain cookies may affect your ability to use parts of our site.
We will not sell your personal data. We may share your data under limited circumstances, including:
Service providers and subcontractors — e.g. installers, repair contractors, IT and hosting providers, payment processors, email or marketing platforms — strictly as needed to perform services.
Professional advisers — auditors, accountants, legal advisors.
Regulatory or public authorities — when required by law (e.g. in response to a subpoena, court order, statutory request).
Business transfers — if our business is sold, merged, or in insolvency, data may be transferred as part of the assets (subject to confidentiality).
We require all third parties to respect the security of your personal data and to process it under our instructions.
We retain your personal data only as long as necessary for the purposes in this Privacy Policy, unless a longer retention period is required by law.
After that:
We will securely delete, anonymise or destroy your data.
For example, financial and accounting records may be kept for [e.g. 6 years] for HMRC compliance.
Under UK GDPR and the Data Protection Act, you have rights including:
The right to access a copy of your personal data (“Subject Access Request”).
The right to correction or updating of inaccurate data.
The right to erasure (“right to be forgotten”), in certain circumstances.
The right to restrict or object to processing in certain circumstances (e.g. direct marketing).
The right to data portability (to receive your data in structured, commonly used format) in certain cases.
Where processing is based on consent, the right to withdraw consent at any time (without affecting prior lawful processing).
The right to lodge a complaint with a supervisory authority (in the UK, the Information Commissioner’s Office, ICO).
If you wish to exercise these rights, please contact us (see Section 9).
We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure or destruction. These include:
Access controls, encryption, secure hosting.
Internal policies and staff training.
Regular reviews and updates of security measures.
While we endeavour to protect your data, no method of transmission or storage is 100% secure. Hence, we cannot guarantee absolute security.
If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
If we or our service providers transfer your data outside the UK (or EEA, if applicable), we will ensure appropriate safeguards are in place (e.g. standard contractual clauses, adequacy decisions) to protect your rights.
If you have any questions, concerns, or wish to exercise your rights, you can contact us:
Garage Doors Telford
Address: Unit 6B2, Kendall Business Park, Stafford Park 6, Telford, TF3 3AT Garage Doors Telford
Telephone: 01952 240605 Garage Doors Telford
Email: info@garagedoorstelford.co.uk Garage Doors Telford
If you are unhappy with how we process your data, you also have the right to complain to the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.
We may update this Privacy Policy from time to time. We will publish the new version on our website with a new “Last updated” date. We encourage you to review it periodically. Where appropriate, we may notify you of significant changes (e.g. by email).